Supplier “Customer Survey” of Customers
A major Customer Survey should be designed to provide feedback on many of customers’ perceptions of supplier performances, like perceived quality, on-time-delivery, pricing, promptness of Quotes, courtesy, accuracy of promptness of information in general, clarity, accuracy & promptness of invoicing, competence of phone service & phone systems, quality and accuracy of proofs, innovation, solving of problems, opportunities for additional business, etc.
• Changing Market Conditions:
We live in a fast-changing society, and customers’ expectations just a few years ago, can (and probably will) change. Suppliers need to know what’s most important (so that it does not change), what needs to be improved, and what isn’t occurring or offered – that’s important. Too many customers’ business falls off, before anyone notices. Survey feedback allows suppliers to “get ahead of the curve” of buyers’ expectations, and market change.
• Company Performance Benefits Expected:
Sometimes good employees are in the wrong position – for their talents and skills. Our Surveys are invisibly coded, which allows a Survey sponsor to receive invaluable information – for follow-up. Sometimes some part of company service needs to be “tweaked” – before damage is incurred, and important customers quietly bring in another supplier.
• Key Knowledge Areas Introduced:
How your company is performing relative to individual customer’s expectations – can be invaluable for understanding “pricing pressures.” Additionally, many suppliers have potential products or services they might add. A Customer Survey can provide
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feedback of potential employees who may need additional training, or to be reassigned.
• Unusual Instruction Features:
Interviews are usually conducted with owners and key employees with frequent customer contact – for identifying key survey issues to be tested. Survey drafts are developed, reviewed, and approved by management. Management is apprised of Survey response progress, as it occurs.
Fee: $2,700-$3,500 (Negotiable, based on size of company)(in-progress payments over 90-120 days), plus postage and printing of surveys and envelopes. Process takes about 90-120 days. Opportunities for additional business start developing in first 60 days.
A major Customer Survey should be designed to provide feedback on many of customers’ perceptions of supplier performances, like perceived quality, on-time-delivery, pricing, promptness of Quotes, courtesy, accuracy of promptness of information in general, clarity, accuracy & promptness of invoicing, competence of phone service & phone systems, quality and accuracy of proofs, innovation, solving of problems, opportunities for additional business, etc.
Changing Market Conditions:
We live in a fast-changing society, and customers’ expectations just a few years ago, can (and probably will) change. Suppliers need to know what’s most important (so that it does not change), what needs to be improved, and what isn’t occurring or offered – that’s important. Too many customers’ business falls off, before anyone notices. Survey feedback allows suppliers to “get ahead of the curve” of buyers’ expectations, and market change.
Company Performance Benefits Expected:
Sometimes good employees are in the wrong position – for their talents and skills. Our Surveys are invisibly coded, which allows a Survey sponsor to receive invaluable information – for follow-up. Sometimes some part of company service needs to be “tweaked” – before damage is incurred, and important customers quietly bring in another supplier.
Key Knowledge Areas Introduced:
How your company is performing relative to individual customer’s expectations – can be invaluable for understanding “pricing pressures.” Additionally, many suppliers have potential products or services they might add. A Customer Survey can provide feedback of potential employees who may need additional training, or to be reassigned.
Unusual Instruction Features:
Interviews are usually conducted with owners and key employees with frequent customer contact – for identifying key survey issues to be tested. Survey drafts are developed, reviewed, and approved by management. Management is apprised of Survey response progress, as it occurs.
Fee: $2,700-$3,500 (Negotiable, based on size of company)(in-progress payments over 90-120 days), plus postage and printing of surveys and envelopes. Process takes about 90-120 days. Opportunities for additional business start developing in first 60 days.
If interested in learning more, please contact:
Sid Chadwick – President
336-558-4939 – sidchadwickcc@gmail.com OR
Sarah Ogburn – Research Manager/Administrative Assistant
sarahogburncc@gmail.com