800-849-7422 | 704-357-1150

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The Printing Industry of the Carolinas, Inc. (PICA)
PO Box 19488, Charlotte, NC 28219-9488
800-849-7422 | 704-357-1150


PICA serves the Carolinas’ printing industry through education, products, services, conferences, and awards, as well as support at both the local and national levels.

In addition to being the voice of the Carolinas’ graphic communications industry, PICA offers a wealth of technical and management information and various services designed to maximize your ROI.

Become a PICA Member

PICA Scanner

Catch up with all PICA Scanners

Since 1966, the PICA Awards have been the premier symbol of excellence for the graphics industry in the Carolinas. Winning a PICA Award — whether it’s a Best of Category, Special Judges’ Award, or Award of Excellence — is a great honor!

PICA Award Winners

PICA Awards 2024

Group Buying

Save money on the products and services you use daily with one of our many Buying Programs.

Smart Business

Work smarter, not harder – with solid, valuable information to make better-informed business decisions with PICA’s Smart Business

Human Resources Support

We have extensive expertise and information in all aspects of Human Resources.


PICA members enjoy industry-leading education and networking opportunities throughout the Carolinas. Learn More

Our Mission

To promote the common interest of the printing industry; and to help our members prosper, both individually and collectively, through fellowship, education and cooperative action.


PICA Scanner May June 2024
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Event Series Event Series: Customer Service Brief

Customer Service Brief

September 28, 2028 @ 10:30 am - 10:45 am

Customer Service Briefs are quick, powerful safety programs (10-15 minutes) followed by as much Q+A time as you need. You can stay just for the presentations or take a deeper dive and ask some questions. Customer Service Brief Webinars will be held on the fourth Thursday of every other month at 10:30 a.m. Eastern recordings are available through PICA.

Join this series every other month as Debbie Nicholson briefs you on best-in-class customer care. Debbie’s unique approach to Customer Service with Care is a game-changer for the printing industry. Her method, which emphasizes respect and kindness, is specifically designed to foster emotional connections that lead to trust and loyalty. By adopting her strategies, we can anticipate a boost in customer retention and additional revenue, painting a promising future for our businesses.

About the presenter: Debbie Nicholson, Think To Ink!, is recognized as an active Consultant, Columnist, MasterClass Educator and Speaker in the wide-format industry. She travels nationally helping printing companies elevate their untapped potential and intensify their customer’s knowledge and perception within this extension of printing.

Date: Thursday, May 23, 2024: Time: 10:30 a.m. – 10:45 a.m. Eastern

Cost: FREE to PICA Members l $39 for Not-Yet Members

Who Should Attend: Customer Service Professional, Sales Professionals, Owners and anyone responsible for providing the best customer experience available.

Webinar Registration Form

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Attendee Name*


September 28, 2028
10:30 am - 10:45 am